Delivery times vary depending on the product and supplier. Estimated delivery times are clearly shown on each product page at the time of ordering. Typical delivery: 7–15 working days During busy periods (e.g. Christmas), delivery may take slightly longer.

Yes. Once your order is dispatched, tracking details will be provided where available. Tracking may update once the parcel is handed over to the UK domestic courier.

In most cases, no additional charges apply. If any customs or import fees are applicable, this will be clearly stated before purchase.

We Offer

• Full refunds for faulty, damaged, or incorrect items
• Refunds are processed within 14 days after approval

If a parcel is lost or not delivered, we will either:

• Issue a replacement
• Provide a full refund

• If the item is faulty, damaged, or incorrect, we may not require a return
• If a return is required, we will provide clear instructions
• You will never be asked to return an item unfairly

Please contact us within 48 hours of delivery and provide:

• Photos of the item
• Photos of the packaging (if damaged)

We will investigate and resolve the issue promptly with a refund or replacement.

Delays can occur due to:

• Courier backlogs
• Busy seasons (e.g. Christmas)
• Customs processing

If your order is delayed, we will monitor it from our side and keep you updated.
If delivery fails, you are entitled to a refund under UK law.

You can contact us via:

• Email
• Contact form on our website

We aim to respond within 24–48 working hours.

Yes. We comply fully with UK GDPR regulations. Your data is:

• Used only to process orders
• Never sold or shared unnecessarily
• Stored securely

Yes. Under the Consumer Rights Act 2015, all products must be:

• As described
• Of satisfactory quality
• Fit for purpose

Yes, as long as the order has not yet been dispatched.

Absolutely. We support our customers before and after delivery. Your satisfaction is important to us.