Return Policy

1. Returns for Faulty, Damaged, or Incorrect Items

If your item is:

• Faulty

• Damaged

• Not as described

• Incorrect item received

You are entitled to a full refund or replacement under the Consumer Rights Act 2015.

We may request photos or videos to help us investigate the issue.

3. Do I Need to Return the Item?

• In many cases, you will not be required to return the item

• If a return is required, we will provide clear instructions

• You will never be asked to return an item unfairly

4. Refund Processing

• Approved refunds are processed within 14 days

• Refunds are issued to the original payment method

• If an item is lost or not delivered, you will receive a full refund or replacement

5. Non-Returnable Items

Some items may not be eligible for return due to hygiene or safety reasons
(this will be clearly stated on the product page).

6. How to Request a Return or Refund

Please contact our customer support with:

• Your order number

• A brief explanation of the issue

• Photos (if applicable)

We aim to respond within 24–48 working hours.